CENTRAL SECURITY DISTRIBUTION RETURN POLICY
CSD LLC., Arkansas Corporation, doing business as Central Security Distribution (“CSD”), offers a return policy for products that are purchased directly from CSD (“Products”). Under this policy, you may, within the applicable return policy period, return Products CSD for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Return Policy and Policy Period: Any Product that is unopened and still in its sealed package may be returned within thirty (30) days from the original invoice date for a credit or refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Restocking Fee: Unless the Product is defective or the return is a direct result of a CSD error, a restocking fee of twenty five percent (25%) may be charged by CSD.
How to Return: To return a product, you must first complete the form located on our "SUPPORT" tab, or click here, making sure to include the serial number of any serialized item in the description. Then please contact CSD customer service at (870) 879-2400 to receive a Return Material Authorization (RMA) number. Please make sure you are within the return policy period before calling. Any malfunctioning items, within warranty period, must be pre-approved by our technical support team before completing these steps. Please ship the product to CSD within five (5) days of the date that CSD issued the RMA number, with the RMA number prominently displayed on the outside of the package. The package should then be shipped at senders expense to CSD, 515 West 5th Avenue, Pine Bluff , AR 71601 using the carrier of your choice. Please insure any product that is shipped for full replacement value. At CSD’S discretion, credit for partial returns may be less than invoiced or individual component price due to bundled or promotional pricing. Return the product in its original packaging, as in "like new" condition, along with any documentation, user manuals or any other items that were included in the original shipment.
Credit or Refund: Upon receipt of the complete return purchase, CSD will issue a credit or a refund of the purchase price paid, less shipping and handling and the restocking fee.
NOTICE: Pro forma invoices showing all charges, including shipping charges, handling charges and insurance charges may vary. You will be furnished upon receipt of orders with payment a final invoice for shipping, postage, handling and insurance charges. Any back order items will be billed upfront and shipped when stock is replenished. All back orders will be filled within 30 days.
Please include serial # of serialized items in the product description area of this RMA form.